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Team Leader


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Team Leader


Team Lead (“TL”) @ Jack in the Box (“JIB”) | Northwest Group, Inc. (“NGI”)
43 Locations Across the Entire Greater Portland Metro Area – Find One Near You!

Does this sound like you?
We’re looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you’re looking for!

Overview
The TL, as a Person In Charge (PIC) of a shift, is critical to NGI operations and responsible for significant revenue. This position requires superior management, communication, organizational, people and follow-up skills.

TLs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.

This role is designed to evolve into an Assistant Manager (AM) role as needed, to support and drive the business through operational excellence. You will participate in every restaurant function and engage with supporting functions regarding compliance, fiscal health, management of labor, site equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.

As a TL, you will be assigned / required to act as the Person In Charge (PIC) in one restaurant where you will work operational shifts, demonstrating operational and guest service leadership to Team Members.

The TL’s focus is operational excellence and training improvements needed to exceed NGI standards, by:
• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web / mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects: Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of under performance; developing targeted action plans to address deficiencies

TLs will be required to have and demonstrate the following skills:
• Energetic leadership, passion for exceptional service delivery
• Clear verbal / written communication follow-up
• Integrity, ethical values, responsibility, follow-through and adherence to company policy
• Time management, organization, planning, delegation, teaching, scheduling and coaching
• Recognizes, retains, motivates, trains and develops quality employees
• Understands food, labor; directs and manages costs to reduce loss / increase revenue
• Monitors labor to identify training needs; works to optimize use of allotted labor
• Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
• Proactively complies condition of site, facility and staff cleanliness to brand standards
• Maintains a safe and secure operation for employees and guests
• Understands NGI vision, mission, strategy, goals and objectives
• Promptly responds to all communications (calls, emails, texts, voicemails)

Physical Requirements
Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

Benefits
We are a pay for performance organization.
Starting pay and performance incentives commensurate with experience.  If you’re excited by what you read – apply now! Join the team that puts people and service first. If you have what we’re looking for, this will be the best company you’ve ever been a part of!

You are free to work at any of the 43 Jack in the Box locations in our system!
Apply here or email your resume to jkelly@northwestgroupinc.com

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Assistant Manager


Assistant Manager


Assistant Manager (“AM”) @ Jack in the Box (“JIB”) | Northwest Group, Inc. (“NGI”)
43 Locations Across the Entire Greater Portland Metro Area – Find One Near You!

Does this sound like you?
We’re looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you’re looking for!

Overview
The AM is critical to NGI operations and responsible for significant revenue. This position requires superior management, communication, organizational, people and follow-up skills. The AM is directly responsible for all operational, administrative, employee and customer service management of their assigned restaurant to optimize sales and contribution margin.

AMs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.

This role is designed to evolve into a Restaurant Manager (“RM”) role as needed, to support and drive the business through operational excellence. You will participate in every restaurant function and engage with supporting function sregarding compliance, fiscal health, management of labor, site equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.

As AM, you will act as the Person In Charge (“PIC”) in your assigned restaurant, where you will be required to spend meaningful time working shifts, demonstrating operational and guest service leadership to Team Leaders and Team Members.

The AM’s focus is operational excellence and training improvements needed to exceed NGI standards, by:
• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web / mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects:
Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of underperformance; developing targeted action plans to address deficiencies
• Evaluating new product launches by auditing restaurant before, during and after rollouts

AMs will be required to have and demonstrate the following skills:
• Energetic leadership, passion for exceptional service delivery
• Clear verbal / written communication follow-up
• Integrity, ethical values, responsibility, follow-through and adherence to company policy
• Time management, organization, planning, delegation, teaching, scheduling and coaching
• Hires, recognizes, retains, motivates, trains and develops quality employees
• Creates business forecasts for location supervised, with focus on contribution margin
• Understands food, labor; directs and manages costs to reduce loss / increase revenue
• Monitors labor to identify training needs; works to optimize use of allotted labor
• Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
• Proactively complies condition of site, facility and staff cleanliness to brand standards
• Maintains a safe and secure operation for employees and guests
• Understands NGI vision, mission, strategy, goals and objectives
• Promptly responds to all communications (calls, emails, texts, voicemails)

Physical Requirements
Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

Benefits
We are a pay for performance organization. Starting pay commensurate with experience. The following specific benefits covered by NGI are applicable to you only as a direct employee of NGI:
• Annual Salary, with merit increases
• Additional Incentives
• Health Care (medical, dental, vision)
• Paid Vacation
• Paid Sick Time

If you’re excited by what you read – apply now! Join the team that puts people and service first.
If you have what we’re looking for, this will be the best company you’ve ever been a part of!
You are free to work at any of the 43 Jack in the Box locations in our system!
Apply here or email your resume to jkelly@northwestgroupinc.com

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Resturant Manager


Resturant Manager


Restaurant Manager (“RM”) @ Jack in the Box (“JIB”) | Northwest Group, Inc. (“NGI”)
43 Locations Across the Entire Greater Portland Metro Area – Find One Near You!

Does this sound like you?
We’re looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you’re looking for!

Overview
The RM is critical to NGI operations and responsible for significant revenue. This position requires superior management, communication, organizational, people and follow-up skills. The RM is directly responsible for all operational, administrative, employee and customer service management of their assigned restaurant to optimize sales and contribution margin.

RMs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.

This role is designed to evolve as needed to support and drive the business through operational excellence. You will direct every restaurant function and engage with supporting functions regarding compliance, fiscal health, management of labor, site equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.

As RM, you will be assigned to lead one restaurant where you will be required to spend meaningful time working shifts; demonstrating operational and guest service leadership to Assistant Managers, Team Leaders and Team Members.

The RM will report directly to an Associate District Manager, District Manager or Director of Field Operations. The RM’s focus is operational excellence and training improvements needed to exceed NGI standards, by:
• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web / mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects:
Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of underperformance; developing targeted action plans to address deficiencies
• Evaluating new product launches by auditing restaurant before, during and after rollouts

RMs will be required to have and demonstrate the following skills:
• Energetic leadership, passion for exceptional service delivery
• Clear verbal / written communication follow-up
• Integrity, ethical values, responsibility, follow-through and adherence to company policy
• Time management, organization, planning, delegation, teaching, scheduling and coaching
• Hires, recognizes, retains, motivates, trains and develops quality employees at all levels
• Creates business forecasts for location supervised, with focus on contribution margin
• Understands food, labor; directs and manages costs to reduce loss / increase revenue
• Monitors labor to identify training needs; works to optimize use of allotted labor
• Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
• Ensures (1) certified Person In Charge (PIC) is working each day part in assigned restaurant
• Familiar with local market; knows store location and how it fits into surrounding community
• Generates community outreach and marketing strategies that suit the location
• Proactively complies condition of site, facility and staff cleanliness to brand standards
• Maintains a safe and secure operation for employees and guests
• Understands NGI vision, mission, strategy, goals and objectives
• Promptly responds to all communications (calls, emails, texts, voicemails)

Physical Requirements
Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

Benefits
We are a pay for performance organization. Starting pay commensurate with experience. The following specific benefits covered by NGI are applicable to you only as a direct employee of NGI:
• Annual Salary, with merit increases
• Quarterly Bonus
• Additional Incentives
• Health Care (medical, dental, vision)
• Paid Vacation
• Paid Sick Time

If you’re excited by what you read – apply now! Join the team that puts people and service first.
If you have what we’re looking for, this will be the best company you’ve ever been a part of!
You are free to work at any of the 43 Jack in the Box locations in our system!
Apply here, or email your resume to jkelly@northwestgroupinc.com

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District Manager


District Manager


District Manager (“DM”) @ Jack in the Box (“JIB”) | Northwest Group, Inc. (“NGI”)
43 Locations Across the Entire Greater Portland Metro Area – Find One Near You!

Does this sound like you?
We’re looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you’re looking for!

Overview
The DM is critical to NGI operations and responsible for significant revenue. This position requires superior operational, management, communication, organizational, people and follow-up skills. The DM is directly responsible for the simultaneous operational, administrative, employee and customer service management of multiple restaurants in order to optimize restaurant sales and contribution margin.

DMs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective multi-unit leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.

This role is designed to evolve as needed to support and drive the business through operational excellence. You will oversee every restaurant in assigned district and engage with supporting functions regarding compliance, fiscal health, management of labor, site, equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.

As DM, you will be assigned a district, typically comprised of up to ten (10) restaurants, demonstrating operational and guest service leadership to Associate District Managers, Restaurant Managers, Assistant Managers, Team Leads and Team Members. DMs will issue weekly calendar invites to all senior leadership to account for location leadership.

The DM’s focus is operational excellence and training improvements needed to exceed NGI standards, by:
• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web/mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects:
Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.
• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of underperformance; developing targeted action plans to address deficiencies
• Evaluating new product launches by auditing restaurants before, during and after rollouts

DMs will be required to have and demonstrate the following skills:
• Energetic leadership, passion for exceptional service delivery
• Clear verbal / written communication follow-up
• Integrity, ethical values, responsibility, follow-through and adherence to company policy
• Time management, organization, planning, delegation, teaching, scheduling and coaching
• Hires, recognizes, retains, motivates, trains and develops quality employees at all levels
• Creates business forecasts for locations / district supervised, with focus on contribution margin
• Understands food, labor; directs and manages costs to reduce loss / increase revenue
• Monitors labor to identify training needs; works to optimize use of allotted labor
• Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
• Provides stretch tasks and assignments; holds frequent development discussions and is aware of each person's career goals; pushes people to accept developmental moves; takes on those who need help and further development
• Ensures (1) certified Person In Charge (PIC) is working each day part in each restaurant
• Familiar with local market; knows each store location and how it fits into surrounding community
• Generates community outreach and marketing strategies that meet the needs of each location
• Knowledgeable in current and possible policies, practices, trends and technology affecting NGI; knows competition; aware of how strategies and tactics land in the market
• Proactively complies condition of site, facility and staff cleanliness to brand standards
• Maintains a safe and secure operation for employees and guests
• Understands NGI vision, mission, strategy, goals and objectives
• Bi-weekly written email summary of the status / progress of your assigned district
• Promptly responds to all communications (calls, emails, texts, voicemails) within 24 hours.

Physical Requirements
Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

Benefits
We are a pay for performance organization. Starting pay commensurate with experience. The following specific benefits covered by NGI are applicable to you only as a direct employee of NGI:
• Annual Salary, with merit increases
• Eligible for NGI Bonus and Incentive Plans, as qualified
• Eligible for NGI Focal Merit Increases, as qualified
• Health Care (medical, dental, vision)
• Paid Vacation
• Paid Sick Time

If you’re excited by what you read – apply now! Join the team that puts people and service first.
If you have what we’re looking for, this will be the best company you’ve ever been a part of!
You are free to work at any of the 43 Jack in the Box locations in our system!
Apply here, or email your resume to jkelly@northwestgroupinc.com